File A Complaint In Case Of Deduction In Kafalat Program Payment
Introduction
The distribution of payments under the Kafalat Program has commenced, offering active beneficiaries the opportunity to collect their dues from districts included in the initial phase. Despite meticulous efforts by the Benazir Income Support Program (BISP) to ensure transparent and efficient payment disbursement, complaints of deductions remain a concern. In response, BISP has implemented stringent monitoring measures. However, in the event of any deduction from your payment, it is essential to know the procedure for filing a complaint, as outlined in this article.
Kafalat Program Payment
You have two options to file a complaint about a deduction in your Kafalat program payment:
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Online: Visit the Pakistan Citizen Portal (PCP) and file a grievance form. This is the quickest and easiest method.
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In-person: Visit your nearest BISP Tehsil office. Meet the Assistant Director and explain the deduction. They will provide a complaint form for you to fill out.
Procedure for Filing Complaint in Case of Deduction of Payments
In instances where deductions occur during the collection of Kafalat Program payments, beneficiaries are provided with a recourse for filing complaints. BISP has introduced a dedicated form to address such grievances. Beneficiaries can acquire this form, furnish their details, and submit it to the nearest BISP office for prompt resolution. Upon submission, immediate action will be taken to rectify the deduction, and the full amount will be reimbursed.
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Form Download Link: Download Form
For beneficiaries encountering difficulties in filing complaints through the form, an alternative avenue is available. Complaints can be registered via phone call to the BISP helpline. By dialing 0800-26477 from their registered mobile number, beneficiaries can provide comprehensive details regarding the deduction. BISP staff will promptly address the complaint, ensuring the full amount is refunded and appropriate action is taken against the defaulter.
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Additionally, BISP has established control rooms for the registration and redressal of complaints related to payment deductions. Beneficiaries can leverage these control rooms for convenient complaint registration and resolution. Control room contact details for different regions are provided below.
Control Room Contact Numbers:
| Region | Contact Numbers |
|---|---|
| Sindh 1 | 03018472836, 03018472838 |
| Sindh 2 | 03028240958, 03018472841 |
| Khyber Pakhtunkhwa | 03155212820 |
| Balochistan | 03185761507, 03155212897 |
| AJK and Gilgit Baltistan | 03155213394, 03155213094 |
| South Punjab 1 | 03202399616 |
| South Punjab 2 | 03175370095 |
| Central Punjab | 03028240972, 03202399575 |
| Punjab North | 03028240977, 03028238564 |
Final Words
This article aims to provide comprehensive guidance on filing complaints in cases of deductions from Kafalat Program payments. Beneficiaries encountering deductions are encouraged to utilize the provided avenues to register their complaints promptly and ensure the full reimbursement of their entitled amount. With three distinct procedures outlined, beneficiaries have the flexibility to choose the most suitable method for lodging their complaints. For further assistance or inquiries, feel free to engage with us in the comment section.
