New Benazir Kafaalat (PKR) Deduction Complaint Portal for 2024


In 2024, the Benazir Kafaalat program introduced a new way to address issues regarding the deduction of 12,500 rupees. This initiative aims to ensure that eligible recipients receive their full entitlement.

Steps to Submit a Complaint

If you’re a beneficiary of the Benazir Income Support Programme (BISP) and have experienced deductions under the New QIST 12500 plan, you can now address this issue conveniently. Follow these steps to file a complaint:

  1. Prepare Necessary Documents: Gather all relevant documents and identification.
  2. Visit the BISP Portal: Access the online portal designated for complaint submission.
  3. Complete Complaint Form: Fill out the form provided on the portal, detailing your deductions and providing required information.
  4. Submit Documents: Upload all necessary documents to support your complaint.
  5. Confirmation: Once submitted, you will receive confirmation of your complaint registration.
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Submitting Complaints Through Phone Calls

If you prefer to file your complaint via phone call, follow these steps:

  1. Call BISP Support: Dial 0800-26477 and provide your details and information regarding the deduction.
  2. Verification Process: A BISP representative will verify your details.
  3. Resolution: Once confirmed, your complaint will be addressed promptly, and you’ll receive the necessary assistance.

Legal Recourse

BISP takes legal action against any wrongful deductions. If you’ve been subjected to illegal deductions, you can file a complaint from the comfort of your home.

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Filing Complaints at BISP Office

If you prefer face-to-face assistance, you can visit your local BISP office:

  1. Visit the Office: Go to your nearest BISP office.
  2. Provide Identification: Present your identification documents.
  3. Detail Complaint: Explain your complaint with necessary details.
  4. Resolution Process: Your complaint will be processed, and you’ll receive appropriate assistance.


The introduction of the Benazir Kafaalat complaint portal addresses concerns regarding deductions, ensuring beneficiaries receive their entitled funds. Whether online or in-person, avenues are provided for filing complaints, facilitating a smoother process.

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What is the purpose of the Benazir Kafaalat Deduction Complaint Portal?

The portal, introduced in 2024, allows beneficiaries to dispute deductions of 12,500 rupees under the Benazir Kafaalat program.

Who can utilize the portal?

Beneficiaries of the Benazir Income Support Programme (BISP) under the New QIST 12500 program are eligible to use the portal if they’ve experienced deductions.

How can I file a complaint using the portal?

To file a complaint, visit the BISP 8171 website, complete the form, and submit all required documents.

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